CTE.HTR.B.8.4 (Career Technical Education – Pathways)
Standard Identifier:
CTE.HTR.B.8.4
Content Area:
Career Technical Education – Pathways
Grade Range:
7-12
Industry Sector:
Hospitality, Tourism, and Recreation
Pathway:
Food Service and Hospitality Pathway
Pathway Standard:
Apply the knowledge and skills essential for effective customer service.
Performance Indicator:
Understand the roles of management and employees in effectively meeting the needs of culturally, generationally diverse, special needs customers.
Apply the knowledge and skills essential for effective customer service.
Performance Indicator:
Understand the roles of management and employees in effectively meeting the needs of culturally, generationally diverse, special needs customers.
Questions: Curriculum Frameworks and Instructional Resources Division |
CFIRD@cde.ca.gov | 916-319-0881