Search the California Content Standards

Pathway Standard:
Analyze the basic elements of workforce and organizational management, including the roles and responsibilities of effective management and employees in the industry.

Performance Indicator:
Interpret how the mission and goals of a business affect operations in the hospitality, tourism, and recreation industry.

Pathway Standard:
Analyze the basic elements of workforce and organizational management, including the roles and responsibilities of effective management and employees in the industry.

Performance Indicator:
Understand the importance of specific human resource practices and procedures that address workplace diversity, harassment, personal safety, and discrimination.

Pathway Standard:
Analyze the basic elements of workforce and organizational management, including the roles and responsibilities of effective management and employees in the industry.

Performance Indicator:
Explain common safety, security, and emergency policies and procedures used in the hospitality, tourism, and recreation industry to protect guests, visitors, and employees, such as safe work practices and conditions, confidentiality of customer information, control of keys, infectious disease control, first aid procedures, and emergency training.

Pathway Standard:
Analyze the basic elements of workforce and organizational management, including the roles and responsibilities of effective management and employees in the industry.

Performance Indicator:
Analyze the relationship of management techniques and appropriate business procedures, such as spreadsheets for payroll and inventories, tools for budgeting, recordkeeping, and corresponding to key outcomes: profitability, productivity, positive work environment, consumer and client satisfaction, business growth, business plans, corporate social responsibility, and environmental stewardship.

Pathway Standard:
Analyze the basic elements of workforce and organizational management, including the roles and responsibilities of effective management and employees in the industry.

Performance Indicator:
Create a product which explains the impact of main laws and regulations that affect accommodations and practices, including the requirements of the California Occupational Safety and Health Administration and the Americans with Disabilities Act, wage and hour laws, tenant status, and accommodation of minors.

Pathway Standard:
Apply the knowledge and skills essential for effective guest services in the hospitality, tourism, and recreation industry sector.

Pathway Standard:
Apply the knowledge and skills essential for effective guest services in the hospitality, tourism, and recreation industry sector.

Performance Indicator:
Analyze the importance of guest services to the success of the industry.

Pathway Standard:
Apply the knowledge and skills essential for effective guest services in the hospitality, tourism, and recreation industry sector.

Performance Indicator:
Demonstrate the concept of exceptional guest service.

Pathway Standard:
Apply the knowledge and skills essential for effective guest services in the hospitality, tourism, and recreation industry sector.

Performance Indicator:
Anticipate the needs, desires, and interests of guests in order to exceed their expectations by implementing total quality management practices (TQM).

Pathway Standard:
Apply the knowledge and skills essential for effective guest services in the hospitality, tourism, and recreation industry sector.

Performance Indicator:
Recognize common guest complaints and the service solutions for preventing or resolving them.